Last updated: September 12, 2026
Val Luxe Limited ("Val Luxe", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit www.valluxelimited.com or engage our property management, letting, sales, renovation, and maintenance services in Nairobi, Kenya. It is aligned with the Kenya Data Protection Act, 2019.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity & Contact Data: name, email address, phone number, postal address, and identification details you provide when enquiring about properties or services.
- Transaction Data: details about property viewings, enquiries, negotiations, lettings, sales, and service requests.
- Financial Data: payment details and credentials required to process agency fees, deposits, or management rent collections (never stored in plain text).
- Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools such as Google Tag Manager and Google Analytics.
- User-Generated Content: property reviews, comments, and enquiry messages you submit.
2. How We Use Your Information
We use your personal data to provide and improve our services, including:
- Responding to property and service enquiries, and matching you with suitable properties.
- Administering property viewings, lettings, sales, and property management agreements.
- Processing newsletters, market insights, and property updates you subscribe to.
- Improving website experience, analytics, and marketing performance.
- Meeting legal, regulatory, and tax obligations under Kenyan law.
3. Legal Basis for Processing
We process personal data where it is necessary for the performance of a contract, to comply with legal obligations, to protect vital interests, to pursue our legitimate business interests, or where you have provided consent which you may withdraw at any time.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyse traffic. Essential cookies are required for core features; analytics and marketing cookies are used only where permitted. You can manage or withdraw consent through our Cookie Policy and your browser settings. We never sell your personal data.
5. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share information with trusted service providers (hosting, email, analytics, payment and legal partners) strictly for the purposes described in this policy, under confidentiality obligations. We may disclose data where required by law, or to protect our rights and the safety of our users.
6. Data Retention & Security
We retain personal data only as long as necessary to fulfil the purposes in this policy or as required by law. We apply appropriate technical and organisational measures — including encryption in transit, access controls, and secure storage — to protect your data against unauthorised access, alteration, or destruction.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Object to or restrict processing in certain circumstances.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.
8. Third-Party Links
Our website may contain links to third-party websites, services, or property portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children.
10. Contact Information
For any privacy-related questions, requests, or complaints, please contact us at:
Val Luxe Limited
Nairobi, Kenya
Email: enquiries@valluxelimited.com / info@valluxelimited.com
Phone: +254 727 740 589 / +254 732 032 947